The terms below cover every job we take on in Fulham and the areas next to it. By booking, you accept them.
How a booking works
Quotes are based on what you tell us about the property. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Deposit and payment
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. We take card and bank transfer.
Changes and cancellations
Give us at least 24 hours notice to cancel or move a booking and nothing is charged. With less notice than that, or if we cannot get in at the agreed time, we may charge for the time the cleaner has set aside.
Access and keys
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
Our work
If something about the work is not as you expected, contact us straight away and we will go through it with you.
Liability
We are not liable for pre-existing damage, for items that fail because they were already worn or faulty, or for stains and marks that cannot be removed by normal cleaning methods. We will point these out where we spot them.
Nothing in these terms limits your statutory rights as a consumer.
Talking to us
Questions about these terms, or about a job we have done, go to 020 8077 8524 or the contact page.